Latest news and developments from Homelands...

Homelands Awarded World Host Accreditation

April 2017

Homelands Trust-Fife puts customers first and is awarded WorldHost Recognised Business status

Homelands Trust-Fife inLundin Links has become the latest organisation in Scotland to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.

WorldHost is a suite of world-class customer service training programmes that have already been used to train over 10% of Scotland’s tourism workforce.

WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With 75% of its staff trained to WorldHost standards, Homelands Trust-Fife has officially become a WorldHost Recognised Business.

On receiving the recognition, Kim O'Brien - Assistant Manager commented: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote Fife as a friendly and welcoming tourist destination. ”