Opening Up Homelands Post Lockdown, Important Information.
Homelands is now open and we are delighted to be welcoming guests back to our lodges. Homelands recognises that as we emerge from lockdown our guests, employees and contractors will have concerns about staying and working at Homelands in a world where Covid 19 still exists. We also recognise that the local community will have concerns about welcoming guests back to the area. We are therefore working on a number of changes to our procedures and terms and conditions to ensure we continue to provide accommodation to the highest and safest possible standard and give our guests confidence to book with us.
We have been working on our cleaning protocols and will be fully implementing the guidance issued by the Scottish Government which includes the adoption of the cleaning protocols created by our trade organisation the Association of Scottish Self Caterers. We have been working hard on this through training and purchasing the correct materials and are proud to say we have now been awarded the "Good to Go" chartermark by Visit Scotland.
Some changes we are making at Homelands to reduce our coronavirus risk.
The Scottish Government has now issued guidance to self catering operators regarding changes they need to make to their operations in order to re open safely. We have signed up to follow this guidance and will be adhering to it strictly, we have even enhanced the requirements in a few places. This guidance has changed a few things at Homelands so even if you have visited us before we advise you read this to familiarise yourself and your party with these changes.
- One of the key changes we have instigated is a major overhaul of our changeover procedures, this has involved introducing a deep clean and disinfecting regime between each guest. Not only will we be spending more time wiping down all hard surfaces and touch points with virucidal disinfectants we will also "fog" each lodge with a non bleach virucidal disinfectant between each guest.
- The enhanced changeover procedures will obviously take us longer and we have therefore amended our arrival and departure times to facilitate this. We are now asking that you arrive after 16.30 and depart by 10.00.
- In order to reduce contact we will sadly no longer be able to personally greet you or show you around the lodge. Check in will now be self check in and keys will be obtained from a key safe at your lodge. Please make sure you have the code to the key safe which will be sent to you with your pre arrival instructions. You will also find your key code in your online account (see below).
- In order to meet the enhanced disinfecting protocols for beds we will now only make up enough beds and provide enough towels for the number of people in your party as noted on our booking system. Our default position will be to make up the bed in the master bedroom in the configuration requested with the first single bed being the profiling bed. If this is not what you require or you have any queries please get in touch.
- Again to assist with our new changeover procedures we have removed a number of items from the Lodges including all books, leaflets, DVD's, games, decorative items including decorative soft furnishings and some less used kitchen utensils.
- We will not be able to provide BBQ's for the foreseeable future.
- We have also removed our local information and house instruction manuals. These can now be found in your guest account online. We strongly advise that you register your guest account before you arrive in order to be able to access items such as instructions for the central heating, kitchen appliances and hoists as well as the WIFI code and a reminder of your key code. To login into or register your account please visit the guest login area and follow the instructions. You will need the email address you gave us when you booked and your booking reference number.
Covid19 - Temporary amendment to our booking conditions*
As at 23rd July 2020
For new Bookings Made between Friday 19th June 2020 and 31st December 2020
The travel industry has received a lot of bad publicity regarding refunds for breaks that were booked during the lockdown period but could not be provided.
We are proud to say that since lock down was implemented on 22nd March we have refunded, moved free of charge or issued vouchers to the full value of the accommodation already paid to all affected clients.
As we move forward we understand you may still have concerns about the security of any money paid to us. Therefore, we are temporarily amending our booking terms and conditions for all bookings made before 31st December 2020 in order to increase our flexibility. These temporary changes are as follows:-
- Our non refundable deposit will reduce from 15% or £100 (whichever is the greater) to 7.5% or £50 (whichever is the greater)
- The dates by which full balances will need to be paid will reduce from 55 days prior to arrival to 27 days prior to arrival
- Our cancellation scale will change from
- 4-8 weeks prior to arrival: 50% of the total holiday cost
- 2-4 weeks prior to arrival: 75% of the total holiday cost
- less than 2 weeks prior to arrival: 100% of the total holiday cost will be retained.
- 28+ days prior to arrival full refund of holiday cost (less any booking protect premiums and non refundable deposits)
- 15-27 days prior to arrival 50% refund of the total holiday cost (less any booking protect premiums)
- 14 days or less prior to arrival: 100% of the total holiday cost
- We have added a Covid 19 Guarantee as follows:-
- We have added a lockdown guarantee as follows:-
- We have added a shielding guarantee as follows:-
How to contact us.
Our office is now open, we are still not working normal hours as we adjust to the new world post lock down. If you do need to speak to us please try calling 01333 329039 between 9.30am and 5pm Monday-Friday or 10am and 4pm Saturday. If you do not get anyone please try later. The easiest way to contact us is by e mail. we will respond as soon as possible.