COVID19 UPDATE

 Covid 19

Opening Up Homelands Post Lockdown, Important Information.

Homelands is now open and we are delighted to be welcoming guests back to our lodges. Homelands recognises that as we emerge from lockdown our guests, employees and contractors will have concerns about staying and working at Homelands in a world where Covid 19 still exists. We also recognise that the local community will have concerns about welcoming guests back to the area. We are therefore working on a number of changes to our procedures and terms and conditions to ensure we continue to provide accommodation to the highest and safest possible standard and give our guests confidence to book with us. 

We have been working on our cleaning protocols and will be fully implementing the guidance issued by the Scottish Government which includes the adoption of the cleaning protocols created by our trade organisation the Association of Scottish Self Caterers. We have been working hard on this through training and purchasing the correct materials and are proud to say we have now been awarded the "Good to Go" chartermark by Visit Scotland.

Good to Go Logo

Some changes we are making at Homelands to reduce our coronavirus risk.

The Scottish Government has now issued guidance to self catering operators regarding changes they need to make to their operations in order to re open safely. We have signed up to follow this guidance and will be adhering to it strictly, we have even enhanced the requirements in a few places. This guidance has changed a few things at Homelands so even if you have visited us before we advise you read this to familiarise yourself and your party with these changes.

  • One of the key changes we have instigated is a major overhaul of our changeover procedures, this has involved introducing a deep clean and disinfecting regime between each guest. Not only will we be spending more time wiping down all hard surfaces and touch points with virucidal disinfectants we will also "fog" each lodge with a non bleach virucidal disinfectant between each guest.
  • The enhanced changeover procedures will obviously take us longer and we have therefore amended our arrival and departure times to facilitate this. We are now asking that you arrive after 16.30 and depart by 10.00.
  • In order to reduce contact we will sadly no longer be able to personally greet you or show you around the lodge. Check in will now be self check in and keys will be obtained from a key safe at your lodge. Please make sure you have the code to the key safe which will be sent to you with your pre arrival instructions.
  • In order to meet the enhanced disinfecting protocols for beds we will now only make up enough beds and provide enough towels for the number of people in your party as noted on our booking system. Our default position will be to make up the bed in the master bedroom in the configuration requested with the first single bed being the profiling bed. If this is not what you require or you have any queries please get in touch.
  • Again to assist with our new changeover procedures we have removed a number of items from the Lodges including all books, leaflets, DVD's, games, decorative items including decorative soft furnishings and some less used kitchen utensils.
  • We will not be able to provide BBQ's for the foreseeable future.
  • We have also removed our local information and house instruction manuals. These can now be found in your guest account online. We strongly advise that you register your guest account before you arrive in order to be able to access items such as instructions for the central heating, kitchen appliances and hoists as well as the WIFI code and a reminder of your key code. To login into or register your account please visit the guest login area and follow the instructions. You will need the email address you gave us when you booked and your booking reference number.

 

 


 

Covid19 - Temporary amendment to our booking conditions*

As at 22nd Sept 2020

For new Bookings Made between Friday 19th June 2020 and 31st December 2020

The travel industry has received a lot of bad publicity regarding refunds for breaks that were booked during the lockdown period but could not be provided.

We are proud to say that since lock down was implemented on 22nd March we have refunded, moved free of charge or issued vouchers to the full value of the accommodation already paid to all affected clients.

As we move forward we understand you may still have concerns about the security of any money paid to us. Therefore, we are temporarily amending our booking terms and conditions for all bookings made before 31st December 2020 in order to increase our flexibility. These temporary changes are as follows:-

  • Our non refundable deposit will reduce from 15% or £100 (whichever is the greater) to 7.5% or £50 (whichever is the greater)
  • The dates by which full balances will need to be paid will reduce from 55 days prior to arrival to 27 days prior to arrival
  •  Our cancellation scale will change from 
    • 4-8 weeks prior to arrival: 50% of the total holiday cost
    • 2-4 weeks prior to arrival: 75% of the total holiday cost
    • less than 2 weeks prior to arrival: 100% of the total holiday cost will be retained.
  • To
    • 28+ days prior to arrival full refund of holiday cost (less any booking protect premiums and non refundable deposits)
    • 15-27 days prior to arrival 50% refund of the total holiday cost (less any booking protect premiums)
    • 14 days or less prior to arrival: 100% of the total holiday cost
  •  We have added a Covid 19 Guarantee as follows:-
If you or any of your party contract Covid19 and are unable to travel to Homelands because you have been instructed to self isolate at home following a positive Covid19 test, should your travel insurer or booking protect refuse a claim made for this event Homelands will provide a refund of all monies paid for the accommodation (This excludes any premium paid for booking protect). You must have purchased a suitable travel insurance product on which you have made a claim which has been rejected. Documentary evidence will be required.
 
  • We have added a lockdown guarantee as follows:- 
In the unfortunate event of a future government enforced nationwide lockdown or regional lockdown that affects your home postcode or Homelands and which covers the period of your booked stay we will refund all monies paid for your accommodation (excluding any booking protect premiums).
 
  • We have added a shielding guarantee as follows:-
If anyone in your party is classed as vulnerable and has received a government shielding letter asking you to stay home, if the period of shielding stipulated by the appropriate Government covering your postcode includes the period you were due to stay at Homelands we will refund all monies paid for your accommodation (excluding any booking protect premium). Documentary evidence will be required. For updated advice on shielding in Scotland and to see the guidance we are following please visit the Inclusion Scotland website. This was updated 10th July and now allows for visits to Self catering accommodation for those who were previously shielding.
 
  • Bookings from multiple households for a single lodge.
On 22nd September further restrictions were announced in Scotland by the First Minister regarding visits to private houses. We have received notification from our trade association the ASSC that these new rules DO cover holiday let accommodation meaning only groups of up to 6 from one household can stay in a holiday let. For further information on these rules and to check exemptions for extended households etc please visit this website. If you are unsure as to whether or not you meet the rules please do not book until you have discussed with us. These rules will be reviewed every 3 weeks, however we do not expect them to be relaxed at the first review.
 
 
 
*These changes to our terms and conditions only apply to bookings made directly with Homelands, they do not apply to bookings made through any third party agent. For details of their terms and conditions you should check with the agent you made your booking with.

 


 

How to contact us.

Our office is now open, we are still not working normal hours as we adjust to the new world post lock down. If you do need to speak to us please try calling 01333 329039 between 9.30am and 5pm Monday-Friday or 10am and 4pm Saturday. If you do not get anyone please try later. The easiest way to contact us is by e mail. we will respond as soon as possible.