Frequently Asked Questions

What is included in the price of my holiday? We believe that the price you see is the price you should pay therefore the price of your holiday includes the following:- all bed linen and towels, all gas and electricity, Wi Fi and any of our specialist items of equipment that you may request at time of booking. The only thing we charge extra for is pets which currently carry a charge of £20 per pet per stay (not including service animals).

What arrival days do you allow? Arrival days are Friday, Saturday, Monday and Tuesday. Arrival days vary between lodges and seasons. Use our online booking system via the book now button to check the specific lodge you are interested in for particular arrival days.

When and how do I check-in? You can check into your lodge from 3pm onwards on your arrival date. A member of staff will be available between 3pm and 4pm to assist you. I you arrive after 4pm you will be required to access your lodge by collecting your key from a keysafe attached to your lodge and the code for this will be provided in your booking documents.

What time is departure? Depature is at 10.30am. You can leave your key in the keysafe for your lodge or alternatively hand it to a member of staff at our reception desk.

Do you allow short breaks? Yes we allow 3 night weekend and 4 night mid week breaks throughout the year. Use our online booking system to check the availability and price of short breaks for the dates you are interested in.

How do I check availability, price and book? You can check availability, price and book online simply by clicking on the book now button that appears in the top left of every page on our website, by clicking the book now button wherever it appears on our accommodation pages or by clicking on the available dates on the booking calendars wherever they appear on our website.

What deposit is required? We require payment of a non-refundable deposit of 15% of the total holiday cost or £100 whichever is greater to confirm a booking.

When do I pay my balance?  The full balance is due by no later than 55 days prior to the start of your holiday. You will recieve a balance reminder.

What payment methods do you accept? We accept Visa and MasterCard credit and debit cards, Cheques (however, these carry a £3 supplement per cheque) and BAC's transfer.

Do you charge a supplement for paying with a credit card? No we do not charge any supplements for paying by credit card.

What is your cancellation policy? For full details on our cancellation policy please refer to your Terms and Conditions document provided when making your booking.

What Accessibility Equipment /Provision do you make in your lodges? We have a wide range of equipment available free of charge on request, this equipment must be booked in advance and is subject to availability. For a full list of equipment we can provide as well as full access statements for each lodge please see our Access Information page. 360 degree videos are also available on our accommodation pages to allow you to walk through the lodges in virtual reality.

Can I bring my dog / cat? We welcome up to 3 dogs/cats in our Drummochy, Cardy and Keil Lodges, however please note there is £20 charge per stay per pet and these should be added to your reservation at time of booking. Our Massney Lodge is a designated pet free Lodge therefore pets are not allowed.

Is smoking permitted? Smoking is not permitted in any of the lodges. We reserve the right to charge a fee of up to £200 for a deep clean to remove the smell of smoke from a lodge. We kindly request that guests smoke outdoors away from the lodges and dispose of all cigarette ends carefully.

Do you provide on site carers? Homelands does not provide on site carers or any care packages, we are a self catering operation and leave the organisation of care facilities to our guests. We can provide a list of care organisations in the area on request but are not in a position to recommend any particular care organisations.

Do you have BBQ facilities? We do not provide BBQ facilities. We are however happy for guests to use disposable BBQ's as long as these are kept to the paved areas and not on the grass. We also expect BBQ charcoals to be disposed of sensibly once cooled.